Technical And Governance Consultant
Technical And Governance Consultant at Legal And General Group: Brighton and Hove
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re looking for a Technical & Governance Consultant to join our Group Protection Claims team. This is a great opportunity to play a key role in driving quality, consistency and continuous improvement across claims, ensuring fair customer outcomes while supporting colleagues and shaping best practice.
What you'll be doing:
Conducting regular audits of claims decisions to ensure consistent and fair customer outcomesAssessing and managing appeals across Group Protection and IPB claimsDeveloping and improving processes to support complaints handling and reduce root causesAnalysing data, identifying trends and sharing insights to drive improvementsSupporting the design and delivery of technical training across the claims teamsReviewing and enhancing claims philosophies, techniques and industry best practiceContributing to projects and process improvements across Group ProtectionEnsuring compliance with regulatory requirements and data protection standardsWho we're looking for:
Strong experience within Group Protection claims or a similar technical environmentGood knowledge of Group Protection and IPB productsUnderstanding of relevant legislation including GDPR and industry regulationsExcellent analytical and problem-solving skillsConfidence in reviewing complex cases and making fair, balanced decisionsStrong communication and stakeholder management skillsExperience supporting training, coaching or developing othersAbility to manage workload effectively and work to deadlinesWhatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
The opportunity to participate in our annual, performance -related bonus plan and valuable share schemesGenerous pension contributionLife assuranceHealthcare Plan (permanent employees only)At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holidayCompetitive family leaveParticipate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)There are many discounts we offer – both for our own products and at a range of high street stores and onlineWe’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
