Operations and Client Administration Executive

Operations and Client Administration Executive at Urbanberry: London

Our client, a growing and highly professional organisation, is seeking an experienced Operations & Client Administration Executive to join their team. This is an excellent opportunity for a proactive and detail-oriented individual looking to play a key role in supporting both operational delivery and client service excellence.

Travel industry experience would be a huge advantage.

You will provide comprehensive administrative, operational, and client support across the business. This is a varied role offering real exposure to senior stakeholders, client delivery processes, and commercial documentation.

Key Responsibilities

• Provide high-quality administrative and office support, including document management and filing.

• Manage Directors’ diaries, coordinating meetings, appointments, and travel arrangements.

• Support the organisation and delivery of internal and external events.

• Maintain and update CRM records, ensuring data integrity and capturing client feedback.

• Produce Service Review packs, including data extraction, analysis, and preparation of client-ready presentations.

• Support the preparation and coordination of RFP submissions.

• Identify and recommend improvements to administrative and support processes.

Essential Experience

• Previous experience in an administrative, operations, or client support role ideally in the travel industry

• Strong organisational skills with the ability to manage multiple priorities and deadlines.

• Exceptional attention to detail, particularly when handling client documentation and financial data.

• Confident using CRM systems and Microsoft Office (Excel, Word, PowerPoint).

• Excellent written and verbal communication skills.

If you are a motivated and detail-driven professional seeking a varied role within a supportive and professional environment, we would be delighted to discuss this opportunity with you.

Tagged as: Business Travel Admin, Travel Administrator